Frequently Asked Questions

Below you will find some frequently asked questions asked by people subscribing to a magazine on this website. Hopefully you will find something that is relevant to you. If you would like to contact our Customer Service Representatives with another query, please refer to the details at the bottom of this page.

When will my subscription start?

Your subscription will start with the first available issue and could take anywhere between 2-8 weeks before you receive your first issue, depending on the publication schedule.

Is this site secure?

This website is secured using 256-bit encryption ensuring that all communications between you and the website are encrypted preventing anyone else from seeing them. Once on the website, all data remains encrypted giving you peace of mind that your details are safe and secure. You can double check this by the padlock which should appear in your address bar. This will enable you to check the web site’s validity yourself.

Description of Goods

Tunnelling Journal is published every two months.

Return, Refund and Cancellation Policy

If you are unhappy with your subscription for any reason you may cancel at any time and receive a full refund for any magazines not yet received.

Delivery Policy

Magazines are posted second class for UK addresses and Priority Mail to the rest of the world.

Any other questions?

If you have any further questions that aren’t answered above, please feel free to contact one of our Customer Service Representatives using the contact details below.

Who manages the subscriptions for TGS Media Ltd?

The subscriptions for Tunnelling Journal are managed by a high quality specialist subscription bureau, ESco Business Services. To find out about the wide range of publishing services on offer from ESco please click here to visit their website.

Tel: +44 (0)1371 851897